Originally Posted by
mileageking
People may have booked personal/vacation trips that are now cancelled. Imagine if they also got laid off and need cash during this difficult time but not able to a full refund. This would be a sad situation.
This is my main issue. The same circumstances that make AC want to keep the money are exactly why people may really need the refunds.
Originally Posted by
mileageking
Some folks could have booked business travel using corporate credit cards with ticket in employee's name. With flights cancelled and AC not giving refunds and issuing credit to be used within 24 months, an employee can technically still rebook that corporate paid flight for personal use after he/she was laid off?
I suspect there's an ethical question there. It would likely be considered a taxable benefit even if your employer was fine with it. But it's not your money. And it's not AC's money. If AC cancelled your work trip, your employer should get their money back.