Originally Posted by RWPrincess

When you purchase an airline ticket, you and the airline are entering into what's called a Contract of Carriage. This is in the small print and is why JetBlue specifically asks you to agree to Terms & Conditions before completing your purchase. Basically the Contract of Carriage means JetBlue (or any other airline) agrees to fly you safely from City A to City B. If they change the flight time or number of layovers, they are still honoring the CoC by flying you from City A to City B. While 12 hours sucks and JetBlue should be more flexible in this situation, they legally don't have to be which is why they are offering you a travel bank credit instead.

If JetBlue had cancelled the flight, then they would have legally owed you a refund to your form of payment because they had broken the CoC. In this case unfortunately, they have not broken the CoC so a refund is not a given. I'm guessing most of the folks in your Facebook group haven't mentioned a Contract of Carriage so thought I'd clarify here. The Boarding Area folks should also be well aware of how this works but clickbait is more profitable.