New flight purchase

Old Mar 22, 20, 9:51 am
  #1  
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New flight purchase

Trying to understand all the complexities of all the airlines' different change/cancellation policies. If i make a jetblue reservation today march 22 and grab a cheap deal for a flight in april that is likely to get cancelled anyway, does that turn into a credit to be used for a future date or a voucher for a flight on the same flight path? My head is spinning with all this.
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Old Mar 22, 20, 12:37 pm
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if jetblue cancels the april flight, you are entitled to refund to original purchase method. however, if YOU decide to cancel your trip, then you are only entitled to a jetblue credit, which expires 1 year after issue date.
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Old Mar 22, 20, 12:46 pm
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Originally Posted by dcartie View Post
Trying to understand all the complexities of all the airlines' different change/cancellation policies. If i make a jetblue reservation today march 22 and grab a cheap deal for a flight in april that is likely to get cancelled anyway, does that turn into a credit to be used for a future date or a voucher for a flight on the same flight path? My head is spinning with all this.
The former, and not the latter. You could use the credit for another flight on the same route if you like, but you will be responsible for paying any difference in fare.

I thought of this too. So did the airlines. Lol.

-J.
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Old Mar 22, 20, 4:43 pm
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Originally Posted by yydv View Post
if jetblue cancels the april flight, you are entitled to refund to original purchase method. however, if YOU decide to cancel your trip, then you are only entitled to a jetblue credit, which expires 1 year after issue date.
Not necessarily.
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Old Mar 23, 20, 8:48 pm
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They cancelled my flight put me on a flight 12 hours earlier and when I asked for a refund they said they’re only giving credit. Reached out on twitter and all. There’s a thread on one of the Facebook groups and boarding area about the airlines keeping people’s money and not giving cash refunds.
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Old Mar 27, 20, 9:49 am
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Originally Posted by rashodw View Post
They cancelled my flight put me on a flight 12 hours earlier and when I asked for a refund they said they’re only giving credit. Reached out on twitter and all. There’s a thread on one of the Facebook groups and boarding area about the airlines keeping people’s money and not giving cash refunds.
When you purchase an airline ticket, you and the airline are entering into what's called a Contract of Carriage. This is in the small print and is why JetBlue specifically asks you to agree to Terms & Conditions before completing your purchase. Basically the Contract of Carriage means JetBlue (or any other airline) agrees to fly you safely from City A to City B. If they change the flight time or number of layovers, they are still honoring the CoC by flying you from City A to City B. While 12 hours sucks and JetBlue should be more flexible in this situation, they legally don't have to be which is why they are offering you a travel bank credit instead.

If JetBlue had cancelled the flight, then they would have legally owed you a refund to your form of payment because they had broken the CoC. In this case unfortunately, they have not broken the CoC so a refund is not a given. I'm guessing most of the folks in your Facebook group haven't mentioned a Contract of Carriage so thought I'd clarify here. The Boarding Area folks should also be well aware of how this works but clickbait is more profitable.
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Old Mar 27, 20, 10:04 am
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Originally Posted by RWPrincess View Post
When you purchase an airline ticket, you and the airline are entering into what's called a Contract of Carriage. This is in the small print and is why JetBlue specifically asks you to agree to Terms & Conditions before completing your purchase. Basically the Contract of Carriage means JetBlue (or any other airline) agrees to fly you safely from City A to City B. If they change the flight time or number of layovers, they are still honoring the CoC by flying you from City A to City B. While 12 hours sucks and JetBlue should be more flexible in this situation, they legally don't have to be which is why they are offering you a travel bank credit instead.

If JetBlue had cancelled the flight, then they would have legally owed you a refund to your form of payment because they had broken the CoC. In this case unfortunately, they have not broken the CoC so a refund is not a given. I'm guessing most of the folks in your Facebook group haven't mentioned a Contract of Carriage so thought I'd clarify here. The Boarding Area folks should also be well aware of how this works but clickbait is more profitable.
Thanks for the response! Got it! i took the credit will use it for next year I guess.
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Old Mar 27, 20, 10:24 pm
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I got the same situation, a flight rescheduled for 12 hours earlier also. This is what JetBlue stated to me

"...But we aren't able to offer refund to the credit card since we are able to offer you a different flight on the same day."
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Old Mar 29, 20, 3:01 am
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Originally Posted by rashodw View Post
They cancelled my flight put me on a flight 12 hours earlier and when I asked for a refund they said they’re only giving credit. Reached out on twitter and all. There’s a thread on one of the Facebook groups and boarding area about the airlines keeping people’s money and not giving cash refunds.
Their website says otherwise, but I guess this might be suspended during the COVID-19 crisis since it's not in the contract of carriage.
https://www.jetblue.com/travel-agents/schedule-change
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