Originally Posted by Coffeeonaplane

Originally, UK Amex travel wouldn't budge stating that Qatar Airways hadn't informed them that they would be allowing refunds. Even when I pointed them to Qatar Airways official twitter feed as well as EC261 ruling, they stated it was still up to Qatar Airways and that they hadn't been informed of any policy change. It was only when the statement concerning refunds appeared on Qatar Airways website that they confirmed the refund would be allowed. I can understand travel agents not accepting twitter as official policy but surely there should be no dispute once it is on Qatar's own website.

Hoping that Amex Travel US see sense and gives you the refund!

On a separate note, this whole experience has put me off from booking again with Amex Travel. I spoke to American Express asking about a charge-back if my request for a refund failed. I was told that as Amex Travel was a part of American Express, they would side with Amex Travel thus charge-back is not possible. Plus, the fact that I used a charge card (not credit card) to pay meant that I wasn't protected under section 75 of the consumer credit act (UK law). And here I was thinking that booking with Amex travel would provide better protection when in-fact the opposite is true.

Would book again with Qatar Airways though. I think they've been pretty generous in allowing for vouchers for non cancelled flights etc. Pretty sad that we don't get to go to Bali for Easter, perhaps even sadder that I miss out on flying the Qsuite...again (last minute flight change meant i missed out 2 years ago)....yeah, you know you spend too much time on flyertalk when you look forward to the flights more than the holiday itself!