Originally Posted by
jrobin
I have two refund/voucher issues and am unclear about options for proceeding.
Any assistance with any parts of my questions would be appreciated.
I have two cancellations to deal with.
1. Jrobin flights
YYZ-LHR-BCN-LHR-YYZ all BA flights booked online with AA (001 ticket), YYZ-LHR-BCN (N class) flown Feb 11; return booked March 31 BCN-LHR-YYZ (S-class).
Booked flight BA 485 BCN-LHR March 31 has been cancelled. I would prefer refund over voucher or flight change for entire return trip.
(a) will AA provide refund? or only a voucher?
(b) how can I estimate the amount of the refund/voucher? (Is the return half of a RT booking essentially valueless?) Is any EC261 compensation applicable? Is any Canada Transportation Agency compensation applicable?
(c) If only a voucher is an option, should I just cancel trip on "YourTrip" or should I contact AA by telephone?
2. Mrs Jrobin flights
YYZ-LHR-BCN-LHR-YYZ all BA flights booked online with travel agency (AA 001 ticket), YYZ-LHR-BCN (N class) flown Feb 11; return booked March 31 BCN-LHR-YYZ (S-class).
For some reason Manage My Booking on BA states that all flights have been flown.
Again I would prefer refund over voucher or flight change for entire return trip.
Should I "cancel trip" on "Your Trip", contact AA by telephone, or contact the travel agent?
Thanks
GO to AA refunds page, plug in the 001 ticket number for request receipt. That should tell you ticket status. It should say OPEN for those unflown segments. If the return on the roundtrip is cancelled by carrier, then your refund is the value of unused flight coupons and associated taxes/carrier imposed charges. It may not be exactly be 50% of the ticket price but there is certainly some value to be refunded.