FlyerTalk Forums - View Single Post - Requesting refund for a canceled flight

Mar 26, 2020 | 2:54 pm

#58

jrobin

Join Date: Apr 2005

Location: Waterloo Canada

Programs: QF WP, AC, AA, 4Z

Posts: 461

Quote:

Originally Posted by USFlyerUS

Don't do # 4. I'd do # 1 (Telephone AA, ...and hope to resolve the situation).. You don't need to wait on hold. Just use the callback feature. It works well.

I have two refund/voucher issues and am unclear about options for proceeding.
Any assistance with any parts of my questions would be appreciated.
I have two cancellations to deal with.
1. Jrobin flights
YYZ-LHR-BCN-LHR-YYZ all BA flights booked online with AA (001 ticket), YYZ-LHR-BCN (N class) flown Feb 11; return booked March 31 BCN-LHR-YYZ (S-class).
Booked flight BA 485 BCN-LHR March 31 has been cancelled. I would prefer refund over voucher or flight change for entire return trip.
(a) will AA provide refund? or only a voucher?
(b) how can I estimate the amount of the refund/voucher? (Is the return half of a RT booking essentially valueless?) Is any EC261 compensation applicable? Is any Canada Transportation Agency compensation applicable?
(c) If only a voucher is an option, should I just cancel trip on "YourTrip" or should I contact AA by telephone?

2. Mrs Jrobin flights
YYZ-LHR-BCN-LHR-YYZ all BA flights booked online with travel agency (AA 001 ticket), YYZ-LHR-BCN (N class) flown Feb 11; return booked March 31 BCN-LHR-YYZ (S-class).
For some reason Manage My Booking on BA states that all flights have been flown.
Again I would prefer refund over voucher or flight change for entire return trip.
Should I "cancel trip" on "Your Trip", contact AA by telephone, or contact the travel agent?

Thanks

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