Originally Posted by
Coffeeonaplane
I booked AMS-DOH-DPS with UK American Express. Return flight was cancelled and re-booked onto a later flight that would have landed 24hrs later. For a few days they were refusing a refund citing Qatar policy but said they would take up my case with Qatar. Received an email this afternoon to confirm that Qatar have changed their policy and that they will now process the refund. Good luck!
Thank you. I am dealing with AmEx Travel USA and I finally reached a supervisor after being on hold for almost 2 hours, and the supervisor told me that they could not contact the airline to ask for any waivers but must follow the policy. I just could not believe my ears as the only reason I was willing to be on hold for that long was because I was told by regular agents that only the supervisor would be able to contact the airline to clarify the policy. The call then dropped so I hope they will call back as I can't go through a 2 hour hold again. I understand these are unprecedented times, but I wish it was a bit more easier and automated. Forcing a voucher that I have no use for as the only option is not fair. Calling the airline/travel agent should only be required if one wants to reschedule a trip.