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Thread: Refunds to take several months
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Old Mar 26, 2020 | 10:07 am
  #4  
bwallet
 
Join Date: Jul 2001
Location: Norman, Oklahoma
Programs: Southwest A List Preferred, Bonvoy Platinum, Hyatt Globalist, American Airlines Gold
Posts: 694
Originally Posted by JBord
Perhaps the new policy wasn't programmed before they laid off 120,000 people (or whatever it was)? Not defending the delay, I'd be annoyed too. But it's a possible explanation for the manual process.
App said that I would get a full refund upon cancellation so it appears that they did that part. I'm not holding my breath.
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