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Thread: FAQ: Questions about points/nights for multiple rooms [Master Thread]
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Old Mar 25, 2020 | 9:35 am
  #174  
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Originally Posted by fliesdelta
Yes, I have one printed bill I got upon checking out, with all the charges (room, taxes, incidentals) to my credit card as one single charge.
Have you tried contacting the hotel? I had a similar situation in January. The nights posted but not the points. I sent them an email (replied to a pre-arrival email) outlining what was missing. They corrected the error the next morning, emailed me back with an apology and added the welcome points which I had taken breakfast in the restaurant in lieu of and submitted the correction to Marriott. The points posted to my Bonvoy account that same afternoon.

James
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