Originally Posted by
norenewa
I received a voucher for one of my flights with a message stating: You have received a TAP Voucher of xxUSD to travel in our Airline According to your option, a voucher has been issued in the amount of your refund, whose reference is RORxx. You can discount this amount on your next trip or use the voucher to purchase a TAP product or service.
QUESTION: Should I be entitled to a refund and not a voucher? This flight ended up canceled by TAP but I had already submitted for a refund a couple days before the flight canceled.
CONDITIONS when I booked the ticket:
Refund Any time - cancellations permitted. Refund the fare paid less the applicable one-way / round trip fare for the sectors already travelled. Charge applies per ticket holder.
Request for refund within 24 hours is subject to a EUR 30,00 fee and the refund will be given in the form of a voucher where the fee will be deducted. The voucher is non-refundable and must be used for the purchase of TAP tickets within one year after its issuance.
For tickets issued in Israel, a fee of USD30.00 or 5% of the value of the total price ot the ticket (whichever is lower) will be applied if a ticket was issued within 14 days and at least 7 working days prior to the beginning of the travel.
For tickets issued in USA, Canada and Brazil no fee will be applied if ticket was issued at least 7 days before the flight departure.
So you cancelled proactively before the flight was cancelled by TAP? If so my read of the terms is you are due a voucher which you got and it doesn't matter that the flight was then later cancelled by TAP. The airlines to some degree are playing chicken with folks and cancelling as late as possible hoping folks cancel proactively. If you don't have a cash refundable ticket my advice is wait for until the last minute to cancel and hope TAP cancels the flight.
Edit the terms are confusing because the mention of the voucher is for tickets cancelled within 24 hours. The refund any time doesn't mention a voucher but it is unlikely that policy would be more generous than the 24 hour policy.