Originally Posted by
braiden9
I submitted a voucher request 10 days ago and have heard nothing. My first flight has now been cancelled and I'd like a refund. What should I do? It seems very difficult to get in touch with Qatar at the moment. Wonder if I should submit a chargeback?
I raised a support case with QR (you can login to their system once done, it gives a ref number etc.) and requested a refund. I set a timeline on that and quoted the EU regs as well as their CoC, stating that if I've had no confirmation or the request or response within 14 days then I'll initiate charge back. That way, it's all documented and you have a solid leg to stand on.