Originally Posted by BlondeBomber

Happy with this communication (took about a week)--still waiting to hear on my regular Flex E-W Connector pass that I have 4 credits left on and 3 meetings down east already cancelled and states of emergency all around (in no hurry to travel even if I could).

Dear Mr. BlondeBomber,

Thank you for your email with respect to your Unlimited Flight Pass.

We understand your concerns with traveling at this time due to the concerns with the COVID-19 and we acknowledge all travel restrictions put into place currently. Under these exceptional circumstances, your Flight Pass will be placed on hold in approximately 48 hours.

Please cancel all upcoming reservations as outlined on the following link:

XXXXX

All unpaid installment payments will also be put on hold until the Flight Pass is reactivated.

We can reactivate your Flight Pass once you are ready to resume travel. Please take note, the monthly installment payments will also resume on a monthly basis once the Flight Pass is reactivated and we will extend your Flight Pass based on the length of your hold.

We look forward to your advice on a date for resumption of your travel.