Thanks for the suggestions. No EK frequent flyers in my circle but I'll first force my dad to drop his boomer behaviour for a bit before asking more favours. I suggested them going to the airport to talk to a representative (which worked well here in Canada for AC) but of course, driving to AKL was "not in their plans". And as I suspected, he called for 10 minutes before giving up... Thanks for confirming that I didn't miss anything on their reservation page!
Their flights have been cancelled but as they are on the opposite side of the world from home they very much want different flights instead of a voucher
