Originally Posted by
Stanbury
Thanks for posting this -- very useful information. Could I please ask you for 2 items of further clarification:
1. Was this voucher in respect of a flight which the airline cancelled, or one which is still operating but which you no longer wish to take?
2. Was the voucher received for the full amount you paid, including all "taxes," or was there some deduction?
I am also assuming that your original ticket was "non-refundable."
Thanks in advance for your further help.
My trip was MAN-CDG-TUR on AF. My ticket was Business class, non-refundable. It was a tier point run
1. At the time, 9 March, the flights were still running. But AF was offering to reschedule or give a voucher.
UK government advice at that time was not to travel to Italy, so I phoned up and arranged a voucher.
This was a few days before countries started closing their borders and everything exploded, so I was able to reach a phone agent without much trouble.
2. The voucher was for the full amount that I paid.
Of course, a cash refund would be better. But the sum involved is £360. I'll take a chance that AF/KLM will be able to honour this further down the line.