Originally Posted by
Beano
What happened on the AKL to LHR ?
Did the upgrade go through ok ?
I flew this 2 weeks ago and applied APD to business as there was no R class at the time of booking. AKL-LAX cleared at the gate but LAX-LHR didn't clear, APD still haven't been redeposited but I assume this takes a few weeks?
Originally Posted by
warakorn
For UK->NZ segments -> EC261/2004 applies, hence, 75% of the total fare of these segments need to be refunded by NZ.
Total fare without taxes was $5200, so I should expect 75% of $2600 for the one oneway downgrade? I expect their response will be it was outside their control but I'll give it a shot.
I regret hoarding 17,000APD now! Hopefully NZ comes back strong over the next few months.