FlyerTalk Forums - View Single Post - Aeromexico refuses to refund, any guidance?
Old Mar 19, 2020, 6:21 pm
  #5  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This one is simple. It is a departure from the EU and thus EC 261/2004 applies. If the flight is cancelled, OP may elect a refund. If the OTA refuses to process a refund, OP will need to make a perfunctory request to AM. If the refund is not issued promptly (7 days), OP can then initiate a charge back through his card issuer (bank). This will get taken care of in short order.

But, don't waste time here. Make the request(s) and then move to the chargeback.
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