Originally Posted by
warakorn
That is actually illegal in Germany and may present a criminal act.
I don't think that LH wants to scam you. A scam would require a bad intention.
The problem here seem to be that ticket was cancelled hastily on your side. You should have waited for some written cancellation waiver advise. A passenger cancelling a ticket is a very straightforward matter.
The issue is the subsequent refund process. If your original ticket was mostly non-refundable, the system would not follow through with a full refund. I was reading through your original posting, and I couldn't find any account on that you have gotten a written confirmation on the full refund.
It needs human intervention. As it stands now there was no explicit cancellation waiver in place when you cancelled the ticket. Hence, your refund request is keeping to bounce back again and again.
What you need now is some good will on the part of LH. With the current ongoing situation you may have to wait very, very long to receive that level of good will.
With the news situation on Feb 17, I think it was very easy to predict that the China flights in April are still to be cancelled by the airline.
You should have waited a couple of weeks, esp. if you had a mostly non-refundable ticket.
If the agent confirms 5 times to me (after checking with supervisor) if I get a full refund. (Yes, I asked many times so there would not be any misunderstandings) then I must believe what the agent tells me.
In what world would an agent working for Lufthansa lie to a passenger? Makes no sense. Yes, I could have waited but look at this picture.
(Good recommendation btw. I will next time demand a written confirmation before doing anything and didn't know it was illegal to record. You have no evidence, you can't modify bookings over the computer, you can't record phone calls? You have no proof in case of error then. Really bad! That's their plan?)
This is a printscreen I took the day I cancelled the flight. How would you understand the red outline? As far as I know they could have been much clearer if it was just to March 28/31? It does not say. Just that they offer free cancellation/rebooking.
If it was some limit they could easily have added: to/from Mainland China until XX:XX. Maybe they meant to end of March, still not very clear. Also as I mentioned, the agent confirmed my April flight would get me a full refund after speaking with a supervisor. I don't expect an agent to straight up lie to my face.
Andaz