What to do when OTA doesn't pick up?
For future reference, what are my options when my dirt-cheap OTA skimps on me and doesn't pick up the phone to assist with an Air New Zealand induced change (This involves GoToGate and FlightNetwork)? I know with United, they can take and have taken over the PNR to assist, but I'm not sure what kind of help I'd get from Air New Zealand. My flight from MEL-AKL has disappeared (NZ126) and there is now a single flight departing earlier that day (NZ124).
Worst case scenario, if I turn up at the airport on day of departure, will they assist me (I'm assuming e-ticket will be under "Airport Control" at that point?)?
Anyone had this happen to them before and can offer any advice?
And yes, I know I did something really stupid booking through an OTA when I should have booked with Air NZ directly, the mistake will never be made again.