Originally Posted by
Lehava
You state you cant control the virus or what people do, yet you expect Hilton to. Reality we are all beyond lucky how much the airlines and hotels are doing with refunds and credits in general. This incident is fully out of their control yet they are taking a lot of the hit. Your mistake is not charging your attendees who canceled.
LOL I am sorry but what?! We are all beyond lucky that corporations that bring in multiple million, billion dollar profits are doing refunds (which most are not) and credits (where they preserve their cash on hand, thereby making a hedged bet that customers who may NOT redeem the credits before expiry and they can pocket the money)?? Absolutely not.
I am willing to bet Hilton doesn’t want to be responsible for aggravating the outbreak already occurring in Sioux Falls.
OP, you can and should push back on this. I would be emailing Hilton leadership at the regional and, if necessary, national level and citing guidance from the city, state, and White House - especially if you would theoretically have multiple out of town attendees. I doubt you would get a refund, but I would request a credit towards a rescheduled event.