Originally Posted by
Wacky
It is sufficient to send the form filled (make sure to include "COVID1052" in the comments section) and they will cancel the reservation and issue the voucher, took about 5 days for me including the weekend which isn't bad.
I have a different question myself and would appreciate any help on this, I just got issued 2 vouchers (for me and the person I would be traveling with), the "Fare" in Fare Details is equal to exactly the amount paid for the original ticket, but the "Total amount" just says "QAR NO ADC", is that normal? I have to mention this booking was already modified once for free, I asked them to do it after they changed some of my flights.
I believe it is correct. When an IATA ticket document is reissued you get a new document (with QR starting 157-...) and if there is nothing charged for this ticket except for the amount already charged in the original document the total fare box say "NO ADC" = No additional collection, because this would be the accounting amount charged to a credit card or paid in cash.
Now - these so called vouchers seem to be
Electronic Miscellaneous Document (
EMD)s - these are basically pre-paid tickets for services like extra baggage etc or they are unspecified. As opposed to tickets they do not include a routing or flights - they are just a value document that is invalidated when used for the service. QR seems to reissue the rest-value of the ticket into an EMD and these documents follow the same accounting logic as tickets ... ie if nothing is charged on top of the origional document's value they show NO ADC in the total fare box. Bit complicated but I believe everything is in good order with the vouchers.