FlyerTalk Forums - View Single Post - Long call wait / delay / hold times for AA phone lines (master thread)
Old Mar 16, 2020 | 11:01 am
  #12  
kabroui
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Originally Posted by Focke
Called EXP line yesterday at 6AM, no wait time.
Same here this morning. My August trip to Asia gone because of no more LAX-HKG-LAX. Agent was on the line in about 30 seconds, cancelled the trip, put me in for a refund. Said it might take a few days for the refund to hit my cc, or it might take 7-10 days, or it might take a little longer depending on how swamped the system is. She was done with it in about a minute. Efficient and very pleasant service from AA.

She said the calls were slowing down, but was expecting another deluge when/if domestic flights starting getting the axe.
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