Agree 100% Talked to three agents over the last few days regarding very close-in Europe travel. They picked up quickly and were all extremely professional despite the workload. In fact, one of my friends overheard me on the phone with a Delta agent and told me that he only flies Delta when he flies due to their professionalism And goodwill regarding an event that happened years ago and Delta came through. I hope when this passes, the market rewards them.