Originally Posted by wijibintheair

I have submitted a refund request online - yesterday. I have however not received an email confirming I requested the email and my flight is still "live" on the app and online if I go to manage my booking. I have again today cancelled it for a second time and the flight still shows as live and scheduled to depart in a few hours time. I have taken screen shots of the cancellations messages and of the message online saying I have submitted the cancellation but obviously there is no trail other than a screen shot that I have cancelled - would QR turn around and try and say I have not cancelled? Is there and email address I can use? I have also tried calling but phone just rings and then cuts off.