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Old Mar 13, 2020 | 12:43 pm
  #80  
Globaliser
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Updated to website version at 2145Z on Sun 15 March

The extension of the Book with Confidence policy to existing bookings for travel between 14 March 2020 and 31 May 2020 was reported in this post: https://www.flyertalk.com/forum/brit...l#post32179874.

See also this comment: https://www.flyertalk.com/forum/brit...l#post32180029

IMPORTANT NOTE - the current understanding is that vouchers must be used to book, and travel must start, before the 12-month expiry date but travel may be completed after that date. See this post: https://www.flyertalk.com/forum/brit...l#post32189408
Book with confidence

Flexibility to fit your travel plans
You’re travelling with us between 14 March to 31 May

You can cancel your booking and receive a voucher for the same value. Your voucher can be used as part payment towards a future booking to any destination. It must be redeemed for travel on flights taken within 12 months of your original date of departure.

For holiday bookings please see the Terms and Conditions below.

Please note we are experiencing extremely high demand, and it may take a few days to process your voucher confirmation. We will honour the date at which you submit the voucher application, meaning no further action is required.

Get your voucher

Terms and Conditions - Flights
  1. Applies to bookings made at any time for travel between 14 March 2020 – 31 May 2020
  2. Book direct via our contact centres, ba.com or trade outlets.
  3. Travel on British Airways marketed fares only
  4. Excluding franchise airlines (Comair and Sun-Air)
  5. Bookings made on BA tickets only
  6. Date changes must be made, or vouchers requested before check-in closes
  7. Any fare difference between existing booking and new booking must be paid for
  8. No cancellations or full refunds unless fare rules allow
  9. Voucher can be used as part payment towards a future booking. It must be redeemed for travel on flights taken within 12 months from the departure date of the first flight in your original booking
  10. If you have already started your journey the voucher is not applicable.
Terms and Conditions - Holidays
  1. To make a date change only to an existing booking please call 0344 493 0787 (Calls charged at local rate). To apply for a voucher, which enables the flexibility to change your whole booking (destination, dates etc.), please complete the form here.
  2. Applies for customers booked to travel up to 31 May 2020.
  3. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. The amount paid for your original non-changeable hotel and/or experience reservation will be forfeited.
  4. Date changes must be made, or vouchers requested a minimum of 48 hours before the original departure date.
  5. Any voucher issued expires 12 months from the departure date of the original booking.
  6. Applies to holiday bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees.
  7. Excludes travel on franchise partner airlines (Comair and Sunair).
  8. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher.
  9. The voucher provided can be used towards British Airways Holidays or British Airways flights only.
  10. Vouchers must be redeemed in accordance with the instructions detailed within your voucher confirmation.
  11. Vouchers are non-refundable and non-transferable.
You want to make a booking with the flexibility to change travel dates and destination

All bookings made between 3 March to 31 May can be exchanged for a voucher of the same value

Your voucher can be used as part payment towards a future booking to any destination. It must be redeemed for travel on flights taken within 12 months of your original date of departure.

For holiday bookings please see the Terms and Conditions below.

Please note we are experiencing extremely high demand, and it may take a few days to process your voucher confirmation. We will honour the date at which you submit the voucher application, meaning no further action is required.

Get your voucher

You want to make a booking with the flexibility to change travel dates

There is zero change fee on all bookings made between 3 March to 31 May. You can change your travel dates to the same destination up to 12 months from the original booking date.

Simply go to Manage My Booking and choose the new dates that suit you best. Fare differences still apply.

For holiday bookings please see the Terms and Conditions below.

Manage My Booking

Terms and Conditions - Flights
  1. This offer only applies for new bookings made from Tuesday 3 March 2020 to Tuesday 31 May 2020.
  2. Applies for customers booked to travel up to 31 December 2020
  3. Book direct via our contact centres, ba.com or trade outlets
  4. Travel on British Airways marketed fares only
  5. Excluding franchise airlines (Comair and Sun-Air)
  6. Bookings made on BA tickets only
  7. Date changes must be made, or vouchers requested before check-in closes
  8. Any fare difference between existing booking and new booking must be paid for
  9. No cancellations or full refunds unless fare rules allow
  10. Voucher can be used as part payment towards a future booking. It must be redeemed for travel on flights taken within 12 months from the departure date of the first flight in your original booking
  11. If you have already started your journey the voucher is not applicable
Terms and Conditions - Holidays
  1. To make a date change only to an existing booking please call 0344 493 0787 (Calls charged at local rate). To apply for a voucher, which enables the flexibility to change your whole booking (destination, dates etc.), please complete the form here.
  2. Applies to new bookings only, made from Tuesday 3 March to Sunday 31 May 2020.
  3. Applies for customers booked to travel up to 31 December 2020.
  4. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. The amount paid for your original non-changeable hotel and/or experience reservation will be forfeited.
  5. Date changes must be made, or vouchers requested a minimum of 48 hours before the original departure date.
  6. Any voucher issued expires 12 months from the departure date of the original booking.
  7. Applies to holiday bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees.
  8. Excludes travel on franchise partner airlines (Comair and Sunair).
  9. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher.
  10. The voucher provided can be used towards British Airways Holidays or British Airways flights only.
  11. Vouchers must be redeemed in accordance with the instructions detailed within your voucher confirmation.
  12. Vouchers are non-refundable and non-transferable.

Last edited by Globaliser; Mar 15, 2020 at 4:02 pm Reason: To reflect current website version at 2145Z on Sun 15 March
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