Originally Posted by
Johnnieboy
Directly with QR.
If you booked with a travel agent you will probably need to deal with them directly rather than with QR
I have one booking with each. The OTA I used has no idea what to do and the agent had no information regarding this policy with Qatar Airways. I guess that's a £1000 of travel I'll have to write off. I'm sure there's a life lesson here to be learned.