After being on hold for over an hour I was told to send an email for a voucher. I explained to the agent that my flight leaves at 10pm tonight. She said the only option I have is have her cancel it and I will be charged a fee or send in an e mail for a voucher. I sent in an e mail.
later in I called back because I didn't trust what the 1st CSR told me. The 2nd CSR was much nicer and said it was good I called back because I needed to cancel it before 3 hours. She put the ticket on hold for up to a year and said i can change the dates and pay a change fee. I was ok with that.
what I'm not sure about is how to go about rebooking the tickets when my new travel dates to South Africa are settled. Do I call or can i do it online?
Last edited by jiffer21225; Mar 13, 2020 at 12:10 pm