Originally Posted by
Reload
Should be possible either way but anecdotal experience thus far from others (including myself) suggests that calling is easier and quicker. YMMV
Just rang the Platinum line - for the first time ever - and after a long rigmarole recording about Coronavirus, they then tell me that they are experiencing an exceptional number of calls, and to go online! They then hung up.
I can't change my FB reservation online though...