Originally Posted by
Penguinmoon
Finally got through to an agent in SIN to cancel and flight and request full amount to voucher. Agent said this can only be done online. How you may ask?
.
Go to website.
Go to journey tab.
Go Support, hit contact us.
Scroll down page to select a topic drop down menu.
Hit refund request
Follow the very clear instructions.
No need to call QR!
There are reports that people who have done it over the phone can get their voucher the same or next day.
Doing it via the online form may possibly be a lot slower. Depends how much of a hurry you're in!