Originally Posted by Benchwarmer

I cancelled a nonrefundable ticket this morning online. The $200 change/cancellation fee was deducted, and I received an e-credit in my wallet for the ticket price minus the $200. I called DL, and the call center has now assured me that when I use the e-credit, the $200 will be added to it. I'm assuming this means I'll have to re-book using the call center rather than online, but it makes me nervous that the e-credit is $200 short. Has anyone else experienced this same scenario?