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Old Mar 12, 2020 | 7:12 pm
  #10  
YEG USER
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FWIW I just submitted my request for a flight pass extension. The AC website does have a webform for this. The link is here: https://accc-prod.microsoftcrmportal...da-contact-us/

I suggest others use this too. If enough people make the request AC might consider it.

For those of you who don't trust random links on the internet, you can get to the page this way:
  • Main aircanada.com website -> Click Customer Support at top of page -> Under Customer Relations click "send us an email."
  • That will bring up a page where you can select various options. If you click on "flight pass product", it'll bring up the following options:
    • Expiring Soon
    • Refund of Fee
    • Return Flight Pass Credit
    • Extension
    • Owner Name Change
    • Other
I selected "extension" and it came up with a page to enter all of the flight pass details, etc.

My FP expires beginning of May and has already been extended 3 months. I booked a trip with my last 4 credits (2 pax) for a trip over Easter to the US. I asked for an extension until December 31, 2020. I realize the FP is a different product than a regular ticket, however as AC is waiving change fees for flights booked prior to March 4, with travel on/before April 30 (both criteria I meet) and provided that they complete travel by December 31, 2020, I decided to ask for a similar end date by which to use up my flight pass.
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