I'm trying to get my ticket refunded per the waiver posted on Air France's website for flights to the United States. When I log into the reservation on the website, it says to complete the refund and cancelation form to cancel the trip, and has a link to that form. However, when I go to that link, I get a message saying that the form should only be completed once the reservation is canceled. The messages are contradictory; do I need to do something else to cancel the reservation, or can that be handled by just filling out the form?