FlyerTalk Forums - View Single Post - COVID-19: waivers for award tickets
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Old Mar 11, 2020, 4:09 pm
  #6  
vinnyc
 
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
Originally Posted by GetSetJetSet
no, there isn't. Doesn't address award bookings at all. Says you can cancel through a travel agent and get a voucher, I am talking about the $ to redeposit the miles, so perhaps you could try being helpful instead of snarky. Thx!
How about you state that clearly in your original post so we know you are talking about award bookings and not revenue fares? 😉

Generally speaking, you can cancel your award bookings (except promo rewards) up to 2 hours prior to the scheduled departure, with all the miles re-deposited to your Flying Blue account, and the taxes/surcharges refunded. All that for a fee (of 50€ if I remember correctly). Flying Blue never exchanges award tickets: they cancel and rebook, assuming award fares are available.

Now, as suggested by carnavon, call FB to have further clarification, and whether or not the current COVID-19 situation might be grounds for the waiver of that cancellation fee.

vinnyc
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