Apr 14, 2020, 2:20 pm
Last edit by: Gajan
URL to Flying Blue news: https://www.flyingblue.nl/en/news/coronavirus-updates
We will continue to monitor the situation closely as it evolves. We are committed to sharing details and updates with you as soon as they become available. In case you have any questions about the implications regarding your situation, please see the frequently asked questions about this topic below:
If the travel date of your Reward Ticket or Promo Reward Ticket was before 31 May, 2020.
- The rebooking, reissuing, or refund of your ticket must be completed on or before 30 September, 2020.
- The rebooked travel date must be before 30 November, 2020.
For trip cancellations with Reward Tickets or Promo Tickets:
- Penalty fees for trip cancellations are waived.
- Whether you have a Reward Ticket or Promo reward ticket, your Miles will be re-credited to your Flying Blue Member account and airport taxes on the credit card used for payment.
- Ticketing fees are non refundable.
For change of travel dates with Reward Tickets or Promo Tickets:
- Flights booked with Air France and KLM, you will be reissued a ticket with same route, airline and booking class.
- Flights booked with other airlines partners flights or in combination with AF/KLM flights, you will be reissued a ticket with same route, airline and booking class. If we are unable to reissue a ticket with the same route, airline and booking class, we will issue a new one upon your request.
If the travel date of your Reward Ticket or Promo Reward Ticket was before 31 May, 2020.
- The rebooking, reissuing, or refund of your ticket must be completed on or before 30 September, 2020.
- The rebooked travel date must be before 30 November, 2020.
For trip cancellations with Reward Tickets or Promo Tickets:
- Penalty fees for trip cancellations are waived.
- Whether you have a Reward Ticket or Promo reward ticket, your Miles will be re-credited to your Flying Blue Member account and airport taxes on the credit card used for payment.
- Ticketing fees are non refundable.
For change of travel dates with Reward Tickets or Promo Tickets:
- Flights booked with Air France and KLM, you will be reissued a ticket with same route, airline and booking class.
- Flights booked with other airlines partners flights or in combination with AF/KLM flights, you will be reissued a ticket with same route, airline and booking class. If we are unable to reissue a ticket with the same route, airline and booking class, we will issue a new one upon your request.
COVID-19: waivers for award tickets
Mar 10, 2020, 3:16 pm
#3
Suspended
Original Poster
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,798
no, there isn't. Doesn't address award bookings at all. Says you can cancel through a travel agent and get a voucher, I am talking about the $ to redeposit the miles, so perhaps you could try being helpful instead of snarky. Thx!
Mar 11, 2020, 4:09 pm
#6
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 299
Generally speaking, you can cancel your award bookings (except promo rewards) up to 2 hours prior to the scheduled departure, with all the miles re-deposited to your Flying Blue account, and the taxes/surcharges refunded. All that for a fee (of 50€ if I remember correctly). Flying Blue never exchanges award tickets: they cancel and rebook, assuming award fares are available.
Now, as suggested by carnavon, call FB to have further clarification, and whether or not the current COVID-19 situation might be grounds for the waiver of that cancellation fee.
vinnyc
Mar 11, 2020, 4:13 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,713
Mar 11, 2020, 6:08 pm
#9
Join Date: Sep 2015
Programs: Flying Blue, Miles & Smiles
Posts: 467
In support of NickB - God helps those who helps themselves first.
Last edited by ahopkins767; Mar 11, 2020 at 6:14 pm