COVID-19: waivers for award tickets

    Hide Wikipost
Old Apr 14, 20, 6:20 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Gajan
Wiki Link
URL to Flying Blue news: https://www.flyingblue.nl/en/news/coronavirus-updates

We will continue to monitor the situation closely as it evolves. We are committed to sharing details and updates with you as soon as they become available. In case you have any questions about the implications regarding your situation, please see the frequently asked questions about this topic below:

If the travel date of your Reward Ticket or Promo Reward Ticket was before 31 May, 2020.
- The rebooking, reissuing, or refund of your ticket must be completed on or before 30 September, 2020.
- The rebooked travel date must be before 30 November, 2020.

For trip cancellations with Reward Tickets or Promo Tickets:
- Penalty fees for trip cancellations are waived.
- Whether you have a Reward Ticket or Promo reward ticket, your Miles will be re-credited to your Flying Blue Member account and airport taxes on the credit card used for payment.
- Ticketing fees are non refundable.

For change of travel dates with Reward Tickets or Promo Tickets:
- Flights booked with Air France and KLM, you will be reissued a ticket with same route, airline and booking class.
- Flights booked with other airlines partners flights or in combination with AF/KLM flights, you will be reissued a ticket with same route, airline and booking class. If we are unable to reissue a ticket with the same route, airline and booking class, we will issue a new one upon your request.
Print Wikipost

Old Mar 10, 20, 11:51 am
  #1  
Suspended
Original Poster
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,730
COVID-19: waivers for award tickets

Looking to cancel an upcoming award to Europe due to virus fears. AF have any waiver in place, or i'll have to pay the fee?
GetSetJetSet is offline  
Old Mar 10, 20, 12:20 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 16,713
How about doing a search or giving even a cursory glance at the title of threads on display? There is a thread on that a mere five or six threads below yours.
NickB is online now  
Old Mar 10, 20, 4:16 pm
  #3  
Suspended
Original Poster
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,730
Originally Posted by NickB View Post
How about doing a search or giving even a cursory glance at the title of threads on display? There is a thread on that a mere five or six threads below yours.
no, there isn't. Doesn't address award bookings at all. Says you can cancel through a travel agent and get a voucher, I am talking about the $ to redeposit the miles, so perhaps you could try being helpful instead of snarky. Thx!
mhy likes this.
GetSetJetSet is offline  
Old Mar 10, 20, 5:14 pm
  #4  
 
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor Live Limitless Gold, Marriott silver, Hilton
Posts: 2,453
I suggest you call FB.

They should know.

If you disagree with their answer, you can do some research.
carnarvon is offline  
Old Mar 11, 20, 4:41 pm
  #5  
 
Join Date: Apr 2010
Posts: 54
FB cancelled and redeposited points on my YYZ-CDG return next week. It was a “promo” reward which normally doesn’t allow change or refund. 😀
penbrook is offline  
Old Mar 11, 20, 5:09 pm
  #6  
 
Join Date: Feb 2006
Location: NYC
Programs: BA BAEC Gold (oW Emerald), AF/KLM FB Plat (ST E+), *Alliance Nada
Posts: 221
Originally Posted by GetSetJetSet View Post
no, there isn't. Doesn't address award bookings at all. Says you can cancel through a travel agent and get a voucher, I am talking about the $ to redeposit the miles, so perhaps you could try being helpful instead of snarky. Thx!
How about you state that clearly in your original post so we know you are talking about award bookings and not revenue fares? 😉

Generally speaking, you can cancel your award bookings (except promo rewards) up to 2 hours prior to the scheduled departure, with all the miles re-deposited to your Flying Blue account, and the taxes/surcharges refunded. All that for a fee (of 50€ if I remember correctly). Flying Blue never exchanges award tickets: they cancel and rebook, assuming award fares are available.

Now, as suggested by carnavon, call FB to have further clarification, and whether or not the current COVID-19 situation might be grounds for the waiver of that cancellation fee.

vinnyc
NickB and blairvanhorn like this.
vinnyc is offline  
Old Mar 11, 20, 5:13 pm
  #7  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: Platinum: KL Gold: A3 Rust: BA
Posts: 25,361
Originally Posted by vinnyc View Post
How about you state that clearly in your original post so we know you are talking about award bookings and not revenue fares? 😉
In fairness...the OP did

Originally Posted by GetSetJetSet View Post
Looking to cancel an upcoming award to Europe due to virus fears. AF have any waiver in place, or i'll have to pay the fee?
irishguy28 is offline  
Old Mar 11, 20, 6:57 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 16,713
Originally Posted by irishguy28 View Post
In fairness...the OP did
Can you remind us of the thread title?
NickB is online now  
Old Mar 11, 20, 7:08 pm
  #9  
 
Join Date: Sep 2015
Programs: Flying Blue, Miles & Smiles
Posts: 197
Originally Posted by GetSetJetSet View Post
no, there isn't. Doesn't address award bookings at all. Says you can cancel through a travel agent and get a voucher, I am talking about the $ to redeposit the miles, so perhaps you could try being helpful instead of snarky. Thx!
I posted a datapoint exactly on cancelling a reward AF ticket on March 10, not too long before you posted this thread. The thread is Coronavirus - AF/KL authorize rebooking at no extra cost. Post 24.

In support of NickB - God helps those who helps themselves first.

Last edited by ahopkins767; Mar 11, 20 at 7:14 pm
ahopkins767 is offline  
Old Mar 11, 20, 7:15 pm
  #10  
 
Join Date: Jan 2017
Posts: 20
Originally Posted by penbrook View Post
FB cancelled and redeposited points on my YYZ-CDG return next week. It was a “promo” reward which normally doesn’t allow change or refund. 😀
How do I know if my award ticket is a "promo" reward?
mtnagel is offline  
Old Mar 11, 20, 7:57 pm
  #11  
FlyerTalk Evangelist
 
Join Date: Mar 2008
Location: Netherlands
Programs: Platinum: KL Gold: A3 Rust: BA
Posts: 25,361
Originally Posted by NickB View Post
Can you remind us of the thread title?
Why?
irishguy28 is offline  
Old Mar 11, 20, 10:36 pm
  #12  
Suspended
Original Poster
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,730
Now that travel is banned through the end of March, assume AF will have to refund?
GetSetJetSet is offline  
Old Mar 11, 20, 11:21 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Jul 2006
Location: Hong Kong
Programs: FB AF Silver, BA Gold
Posts: 12,912
Wait for a couple of days for airlines to adjust and you will get a free waiver, at least for next 30 days.
brunos is offline  
Old Mar 12, 20, 12:39 am
  #14  
 
Join Date: Sep 2009
Location: Los Angeles
Posts: 423
Award Flight Cancellation Question

I'm booked on a flight LAX-CDG mid-April on DL through AF Flying Blue.

Is the cancellation fee 50 Euros and do I call AF customer service to cancel (or DL)?
op487062 is offline  
Old Mar 12, 20, 7:09 am
  #15  
Suspended
Original Poster
 
Join Date: Dec 2009
Location: En Route
Programs: Many
Posts: 6,730
A waiver to date change for when space is available or a waiver for refund? At this point i’d rather just have the redeposit and wait until things calm down.
GetSetJetSet is offline  

Thread Tools
Search this Thread
Search Engine: