Originally Posted by
travelina
Did they cancel their international trip online or over the phone? When calling I am told it is a voucher for full amount but online I see it gives the option to REQUEST REFUND however it states "subject to audit".
Poster above posted a screenshot with "subject to final audit". Is that what you see online when you hit "request refund"?
https://www.flyertalk.com/forum/32169167-post214.html