Originally Posted by
DCEsquire
Did I miss the announcement that Smisek returned as CEO?
Judging from their recent behavior they are not sorry for anything and continue to show their disdain for the passengers. It's like they just want your dollars and are annoyed they actually have to fly you anywhere.
- Sending email telling they won't do anything for existing elites but they will extend period for those on a challenge.
- Saying they don't need to refund if they change flight w/in a 25 hour window (up from 2).
- Waiving change fees for people who booked in March, but if you were a loyal flyer and booked in Feb - tough luck we want your 200 buck change fee.
I think some of these have been modified but that's only because of public or competitive pressure. I'm glad they kicked me out of 1k with their ridiculous changes to MP. UA deserves to get crushed and when they are open for business again, they will have alienated me so much that I will only fly UA if it's the only choice or I decide to burn my miles.
Let us not even joke about that smirking fool smisek returning. The resulting changes would like result in beatings again for passengers. I do think UA picked the exact wrong time to do something passenger unfriendly - again. I have been on two UA flights this year. both to burn plus points prior to them expiring. Meanwhile, I have flown enough for diamond on DL in the first quarter. I will probably go after AA now as a backup airline. I will certainly hit Platinum executive this year.
All of that traffic would have gone on UA had they not messed with MP.