Originally Posted by
WineCountryUA
as a Plat I had a 45 min wait on Saturday (west coast afternoon), might have something to do with COVID-19 calls (at least that was the reason I was calling).
Seems likely. Been on the phone for about 30 minutes and they'll wave the change fee to change the dates of my trip but I'm still out ~$400 for the difference in fare because they will not wave the fare difference.
I also have a PNI-TKK-GUM-ROR segment on a different PNR that will need to be changed and it seems unlikely that I can get them to waive that change fee.