Jun 30, 2016, 1:45 pm
Last edit by: thejaredhuang
Best seat advice
See update in post 500
See update in post 690
Best seat on the Island Hopper .. {closed to new posts}
An Island Hopper [Micronesia] Definitive Guide on Where to Sit [UA B737] {this thread}
FAQs derived from findark's post (post #500)
What is the Island Hopper?
The Island Hopper is a United route between Honolulu and Guam, stopping at the islands of Majuro, Kwajaelin, Kosrae, Pohnpei, and Chuuk in between. The Island Hopper operates in both directions, and skips Pohnpei on certain days. You are allowed to get off the plane and "transit" at each stop except for Kwajaelin, which is a US Army base.
This route is similar to Alaska Airlines' "milk run" routes in rural Alaska. All of these routes serve as lifelines for the residents living in areas served by the routes, as the sole connection providing supplies and transportation to/from the rest of the world.
What is the Island Hopper schedule (as of 1/14/19)?
UA154 (the full Hopper) departs HNL Mon/Fri and flies HNL-MAJ-KWA-KSA-PNI-TKK-GUM.
The shorter UA154 flies from HNL on Wed and does HNL-MAJ-KWA-PNI-TKK-GUM (skips KSA).
UA132 departs Sun and flies HNL-MAJ-KSA-PNI-TKK-GUM (skips KWA).
UA193 (GUM-ROR-MNL)departs GUM on the evenings of Tue/Fri and flies GUM-ROR-MNL.
The Hopper arrives around 1800+1, so in order to do the entire flight without a stopover you would need to depart HNL on UA154 on Monday morning.
Should I experience the Hopper?
If you like hopping through short segments, with beautiful island views, as well as a constant parade of amazing cloudscape between islands, the Island Hopper may be for you!
Which direction (west or east) is better?
The prevailing wisdom here seems to be in favor of taking UA154 (HNL-GUM). findark did 155 from GUM to HNL, and I think there were some overlooked benefits. The eastbound Hopper has the advantage of doing all the fun stuff in the morning and afternoon when you're fresh and eager to enjoy. 14 hours onboard a 737 is a long time*, and doing it eastbound you can give in to the exhaustion and conk out for the final MAJ-HNL segment. Even the HNL arrival was actually not too bad - it's only 10:50pm Guam time, so if you head on to a hotel you're pretty much in line for a night's sleep.
The most notable downside of taking the Hopper eastbound is that you visit MAJ in darkness. We ran about 25m late the whole way, and it was full dark by the time we touched down in MAJ. Whichever way you go, don't do it on a Wednesday! Kosrae was my favorite island, and it would be a shame to miss it.
*And, I learned, while the flight mechanic hops off in MAJ and the pilots get to work in shifts, the cabin crew are on duty for the whole 14 hours. They were understandably a bit burnt out by the middle of MAJ-HNL, but were simply outstanding nonetheless - greeting kids and handing out wings as they boarded in MAJ.
What's with the plane configuration?
The Hopper is currently flown by a GUM subfleet 737-800 (currently Version 4 on the United website - Row 1 is set back several inches which yields fewer E+ seats). The seatmap is loaded as the "Asia local" 737 map, which looks roughly like a 737-700. Like with other "generic" maps, it will update to the full seatmap about 4 days before departure, when the additional rows will appear.
1AB are blocked for the augmented flight crew, who change places with the pilots in the cockpit at MAJ. 2AB are also blocked because the crew rest seats at 1AB will recline until almost touching row 2, and it is usually used for crew storage.
Where should I sit?
The key here is understanding approach and wind patterns, along with each airport's runway configuration. The following stops and runways are on the north side of their respective islands:
TKK (4/22), PNI (9/27), KSA (5/23)
The following stops have runways on the south side of their atolls:
KWA (6/24), MAJ (7/25)
The prevailing winds at this latitude blow from the east, so a typical landing goes from west to east (into the wind). Therefore, in order to have best views on final approach and initial takeoff, you want to be on the starboard (right, F) side for TKK, PNI, and KSA, and on the port (left, A) side for KWA and MAJ. If you are flying westbound, or you land backwards at any stop on the eastbound flight, then the flight may need to position into the approach, usually by overflying the island at higher altitude out to sea. In this case, both sides of the aircraft will get views, although the closer views belong to the "correct" side. In my case, we landed "backwards" on 22 at TKK, and used the regular 9, 5, 6, and 7 at the other stops.
You should absolutely have a window seat - why else are you here?! The best seats are therefore any window in the Business cabin (note that 1A and 2A are blocked), 7AF and 8AF in Economy Plus (10AF has a misaligned window but is okay, the missing window will kill you in 11 and then the wing really starts intruding), and anything nice and far behind the wing in Economy. In this vein, I declined an upgrade on GUM-TKK since only 2E was left, and we flew in 4A/7F, 2F/4A, 2F/3F, 3A/4A, 3A/4A, 2F/7F.
What can I do at the stops?
The best thing to do is get off the plane! You can take tarmac photos and get amazing close-ups of the plane. You will then be shepherded into the gate area, where there are restrooms (some lacking soap and/or towels) and often locals selling souvenirs and snacks. On our trip, the most substantial souvenirs were available at MAJ. If the flight is running late they will make an announcement requesting transfer pax to stay on the plane; however, as obviously savvy travelers who were along for the whole ride and could get on/off quickly with no bags to stow, we got absolutely no pushback from the purser whenever we went outside anyway.
If you do disembark, you are required to take all carry-on baggage with you. They conduct a security sweep onboard the aircraft and will remove unclaimed bags. As is mentioned many times in this thread, KWA is the exception - as it's a US Army base you cannot get off unless ticketed to there. On our flight, we were requested not to take photographs but were allowed to look out the window. I didn't see anything terribly interesting.
You can also use WiFi in the terminal/transit area when you disembark and at some stops you can get your passport stamped. MAJ, PNI, and KSA have confirmed free WiFi. Passport stamps have been confirmed at PNI, KSA, TKK without "exiting" just ask security about getting a stamp at these 3 airports and they should be able to accommodate you.
Should I check my bags?
Yes. As annoying as it was to wait ~10 minutes for our bags in HNL, it was a lot less annoying than having to haul them around each stop, and find bin space again once on board.
What is the food situation?
Going east is a slightly different meal schedule than west. GUM-TKK and KSA-KWA are coded Snack, and MAJ-HNL is Dinner. The first and last meals are reasonably substantial in J (think like a Breakfast and Dinner code) and somewhat small in Y (somewhat less than a meal in int'l Y - was six pieces of fruit and a muffin in the morning, followed by a turkey sandwich for dinner). The middle snack was just a pass of the snack basket up front; neither of us sat in Y that segment but I would guess they just offered almonds. Additionally, every segment they were offering J pax some packaged almonds.
My general verdict is if going the distance in Y, pack some snacks or buy them at the stops along the way. If you're in J then there's enough food for 14 hours of sitting.
And how about IFE?
Look outside! That's actually about all the IFE there is. The GUM fleet has no WiFi and only DirecTV. Note that DirecTV does not work outside of CONUS, so really it just has the 8-10 looping movies of DirecTV (slightly different movie set for an Asian audience). The movie loop resets at each stop, so unless you want to watch the first 1h30 of a movie six times, there's not much use to the IFE. It is at least free in Y. I brought a book and read it for the middle 20 minutes of each segment and until I fell sleep on MAJ-HNL.
Can I get an upgrade on the Hopper?
Empirically, yes! We were offered upgrades of 11/12 eligible segments; I declined a GUM-TKK upgrade to keep my window, and my companion's MAJ-HNL upgrade was eaten by UA IT (agent in MAJ apologized profusely but understandably wasn't going to remove the already-handed-out upgrades to the next 2 pax on the list).
In order to have any shot, however, you need to be able to split the direct flight into six segments. This generally cannot be done on a mileage ticket or a paid through fare, and would need to be done via multi-city ticketing if visiting an island. In my case, I spent a very long time getting an extremely wonderful pmCO agent who was able to hack my ticket together with 9 connections on the way home. As this is also the only way to choose different views for the different approach directions, I recommend asking for this rather than for upgrades. It causes quite the headache for UA systems, but in the end I felt like it was a huge benefit to fly pretty much all of it in J. Absolutely something I credit to the value of being 1K: I was able to ring the 1K desk many times to get agents to deal with the various hiccups that came along with a PNR that had eight tickets and at one point 36 segments attached to it.
The first five Hopper segments (going east) are CPU eligible; MAJ/HNL requires a GPU. We had GPUs on our reservation and did a mixture of advance clearing and clearing at the gates in the islands (where amazingly enough they had the new J BPs waiting!).
Where to stay and what to do in GUM and HNL?
I think this depends on lot on which way you're going. Flying east, we arrived in GUM around 11pm (maximizing time in Tokyo, but not crazy enough for the 2am arrival), and spent the night at the Days Inn Tamuning. It was at the very bottom of my quality standards, but quite affordable and with 9h45 of total ground time all in the dark I did not want to pay double for a beachfront property I would never enjoy.
In HNL, I took up the excellent recommendation in this thread of the Best Western Plaza Honolulu. It was the cheapest of the few airport hotels in HNL. Having cleared customs by 3:45 (we arrived late), it was off to bed quickly. The arrival is only ~11pm Guam time, so I highly recommend going straight to a bed on arrival in HNL. Afterwards, we took advantage of the 24h connect rule to spend the whole day in HNL before continuing on home to SFO. We were pretty exhausted after another redeye home, but the beach time in Hawaii was well worth it, especially after being taunted by all the beautiful mid-Pacific islands.
Big Metal Bird Episode 8: Island Hopper - 2018
See update in post 500
See update in post 690
Best seat on the Island Hopper .. {closed to new posts}
An Island Hopper [Micronesia] Definitive Guide on Where to Sit [UA B737] {this thread}
FAQs derived from findark's post (post #500)
What is the Island Hopper?
The Island Hopper is a United route between Honolulu and Guam, stopping at the islands of Majuro, Kwajaelin, Kosrae, Pohnpei, and Chuuk in between. The Island Hopper operates in both directions, and skips Pohnpei on certain days. You are allowed to get off the plane and "transit" at each stop except for Kwajaelin, which is a US Army base.
This route is similar to Alaska Airlines' "milk run" routes in rural Alaska. All of these routes serve as lifelines for the residents living in areas served by the routes, as the sole connection providing supplies and transportation to/from the rest of the world.
What is the Island Hopper schedule (as of 1/14/19)?
UA154 (the full Hopper) departs HNL Mon/Fri and flies HNL-MAJ-KWA-KSA-PNI-TKK-GUM.
The shorter UA154 flies from HNL on Wed and does HNL-MAJ-KWA-PNI-TKK-GUM (skips KSA).
UA132 departs Sun and flies HNL-MAJ-KSA-PNI-TKK-GUM (skips KWA).
UA193 (GUM-ROR-MNL)departs GUM on the evenings of Tue/Fri and flies GUM-ROR-MNL.
The Hopper arrives around 1800+1, so in order to do the entire flight without a stopover you would need to depart HNL on UA154 on Monday morning.
Should I experience the Hopper?
If you like hopping through short segments, with beautiful island views, as well as a constant parade of amazing cloudscape between islands, the Island Hopper may be for you!
Which direction (west or east) is better?
The prevailing wisdom here seems to be in favor of taking UA154 (HNL-GUM). findark did 155 from GUM to HNL, and I think there were some overlooked benefits. The eastbound Hopper has the advantage of doing all the fun stuff in the morning and afternoon when you're fresh and eager to enjoy. 14 hours onboard a 737 is a long time*, and doing it eastbound you can give in to the exhaustion and conk out for the final MAJ-HNL segment. Even the HNL arrival was actually not too bad - it's only 10:50pm Guam time, so if you head on to a hotel you're pretty much in line for a night's sleep.
The most notable downside of taking the Hopper eastbound is that you visit MAJ in darkness. We ran about 25m late the whole way, and it was full dark by the time we touched down in MAJ. Whichever way you go, don't do it on a Wednesday! Kosrae was my favorite island, and it would be a shame to miss it.
*And, I learned, while the flight mechanic hops off in MAJ and the pilots get to work in shifts, the cabin crew are on duty for the whole 14 hours. They were understandably a bit burnt out by the middle of MAJ-HNL, but were simply outstanding nonetheless - greeting kids and handing out wings as they boarded in MAJ.
What's with the plane configuration?
The Hopper is currently flown by a GUM subfleet 737-800 (currently Version 4 on the United website - Row 1 is set back several inches which yields fewer E+ seats). The seatmap is loaded as the "Asia local" 737 map, which looks roughly like a 737-700. Like with other "generic" maps, it will update to the full seatmap about 4 days before departure, when the additional rows will appear.
1AB are blocked for the augmented flight crew, who change places with the pilots in the cockpit at MAJ. 2AB are also blocked because the crew rest seats at 1AB will recline until almost touching row 2, and it is usually used for crew storage.
Where should I sit?
The key here is understanding approach and wind patterns, along with each airport's runway configuration. The following stops and runways are on the north side of their respective islands:
TKK (4/22), PNI (9/27), KSA (5/23)
The following stops have runways on the south side of their atolls:
KWA (6/24), MAJ (7/25)
The prevailing winds at this latitude blow from the east, so a typical landing goes from west to east (into the wind). Therefore, in order to have best views on final approach and initial takeoff, you want to be on the starboard (right, F) side for TKK, PNI, and KSA, and on the port (left, A) side for KWA and MAJ. If you are flying westbound, or you land backwards at any stop on the eastbound flight, then the flight may need to position into the approach, usually by overflying the island at higher altitude out to sea. In this case, both sides of the aircraft will get views, although the closer views belong to the "correct" side. In my case, we landed "backwards" on 22 at TKK, and used the regular 9, 5, 6, and 7 at the other stops.
You should absolutely have a window seat - why else are you here?! The best seats are therefore any window in the Business cabin (note that 1A and 2A are blocked), 7AF and 8AF in Economy Plus (10AF has a misaligned window but is okay, the missing window will kill you in 11 and then the wing really starts intruding), and anything nice and far behind the wing in Economy. In this vein, I declined an upgrade on GUM-TKK since only 2E was left, and we flew in 4A/7F, 2F/4A, 2F/3F, 3A/4A, 3A/4A, 2F/7F.
What can I do at the stops?
The best thing to do is get off the plane! You can take tarmac photos and get amazing close-ups of the plane. You will then be shepherded into the gate area, where there are restrooms (some lacking soap and/or towels) and often locals selling souvenirs and snacks. On our trip, the most substantial souvenirs were available at MAJ. If the flight is running late they will make an announcement requesting transfer pax to stay on the plane; however, as obviously savvy travelers who were along for the whole ride and could get on/off quickly with no bags to stow, we got absolutely no pushback from the purser whenever we went outside anyway.
If you do disembark, you are required to take all carry-on baggage with you. They conduct a security sweep onboard the aircraft and will remove unclaimed bags. As is mentioned many times in this thread, KWA is the exception - as it's a US Army base you cannot get off unless ticketed to there. On our flight, we were requested not to take photographs but were allowed to look out the window. I didn't see anything terribly interesting.
You can also use WiFi in the terminal/transit area when you disembark and at some stops you can get your passport stamped. MAJ, PNI, and KSA have confirmed free WiFi. Passport stamps have been confirmed at PNI, KSA, TKK without "exiting" just ask security about getting a stamp at these 3 airports and they should be able to accommodate you.
Should I check my bags?
Yes. As annoying as it was to wait ~10 minutes for our bags in HNL, it was a lot less annoying than having to haul them around each stop, and find bin space again once on board.
What is the food situation?
Going east is a slightly different meal schedule than west. GUM-TKK and KSA-KWA are coded Snack, and MAJ-HNL is Dinner. The first and last meals are reasonably substantial in J (think like a Breakfast and Dinner code) and somewhat small in Y (somewhat less than a meal in int'l Y - was six pieces of fruit and a muffin in the morning, followed by a turkey sandwich for dinner). The middle snack was just a pass of the snack basket up front; neither of us sat in Y that segment but I would guess they just offered almonds. Additionally, every segment they were offering J pax some packaged almonds.
My general verdict is if going the distance in Y, pack some snacks or buy them at the stops along the way. If you're in J then there's enough food for 14 hours of sitting.
And how about IFE?
Look outside! That's actually about all the IFE there is. The GUM fleet has no WiFi and only DirecTV. Note that DirecTV does not work outside of CONUS, so really it just has the 8-10 looping movies of DirecTV (slightly different movie set for an Asian audience). The movie loop resets at each stop, so unless you want to watch the first 1h30 of a movie six times, there's not much use to the IFE. It is at least free in Y. I brought a book and read it for the middle 20 minutes of each segment and until I fell sleep on MAJ-HNL.
Can I get an upgrade on the Hopper?
Empirically, yes! We were offered upgrades of 11/12 eligible segments; I declined a GUM-TKK upgrade to keep my window, and my companion's MAJ-HNL upgrade was eaten by UA IT (agent in MAJ apologized profusely but understandably wasn't going to remove the already-handed-out upgrades to the next 2 pax on the list).
In order to have any shot, however, you need to be able to split the direct flight into six segments. This generally cannot be done on a mileage ticket or a paid through fare, and would need to be done via multi-city ticketing if visiting an island. In my case, I spent a very long time getting an extremely wonderful pmCO agent who was able to hack my ticket together with 9 connections on the way home. As this is also the only way to choose different views for the different approach directions, I recommend asking for this rather than for upgrades. It causes quite the headache for UA systems, but in the end I felt like it was a huge benefit to fly pretty much all of it in J. Absolutely something I credit to the value of being 1K: I was able to ring the 1K desk many times to get agents to deal with the various hiccups that came along with a PNR that had eight tickets and at one point 36 segments attached to it.
The first five Hopper segments (going east) are CPU eligible; MAJ/HNL requires a GPU. We had GPUs on our reservation and did a mixture of advance clearing and clearing at the gates in the islands (where amazingly enough they had the new J BPs waiting!).
Where to stay and what to do in GUM and HNL?
I think this depends on lot on which way you're going. Flying east, we arrived in GUM around 11pm (maximizing time in Tokyo, but not crazy enough for the 2am arrival), and spent the night at the Days Inn Tamuning. It was at the very bottom of my quality standards, but quite affordable and with 9h45 of total ground time all in the dark I did not want to pay double for a beachfront property I would never enjoy.
In HNL, I took up the excellent recommendation in this thread of the Best Western Plaza Honolulu. It was the cheapest of the few airport hotels in HNL. Having cleared customs by 3:45 (we arrived late), it was off to bed quickly. The arrival is only ~11pm Guam time, so I highly recommend going straight to a bed on arrival in HNL. Afterwards, we took advantage of the 24h connect rule to spend the whole day in HNL before continuing on home to SFO. We were pretty exhausted after another redeye home, but the beach time in Hawaii was well worth it, especially after being taunted by all the beautiful mid-Pacific islands.
Big Metal Bird Episode 8: Island Hopper - 2018
They just did a video in the Micronesia island hopper flight which is pretty interesting
https://youtu.be/TPueM5OF1Wc
https://youtu.be/TPueM5OF1Wc
UA's Micronesia Island Hopper - consolidated questions, advice, ....
Feb 24, 2020, 9:32 pm
#961
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
Did the ground agents specifically state that it had to be within the last 2 years? Looked at the State Department, CDC, and Marshall Island embassy and they just say up-to-date MMR vaccine - no mention of 2 years. United's documentation requirement doesn't say anything about time either.
Feb 24, 2020, 10:01 pm
#962
Join Date: Sep 2019
Posts: 42
I wasn't asked at check-in since I was travelling straight through but when I queued to get into the secure Gate F1 area at HNL, the ground agent was throughly screening the passenger ahead of me. He had printed something off the internet that didn't look very official and she was quizzing him asking for proof of immunization "within the past 2 years". Eventually she got frustrated with him and off loaded him to another agent. Mind you, this was at the onset of this about a month ago on Jan 29 so it's possible they may have changed, evolved or refined their asks.
Mar 7, 2020, 8:14 pm
#963
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
I read online that Micronesia is currently refusing entry to people who have spent any of the previous 14 days in a county with the Coronavirus (with the exception of Hawaii). I'm supposed to do a modified island hopper with stopovers all over the place starting 4/25. I'm hoping the trip doesn't get cancelled because this has been a bucket list trip for like years. Anyone heard anything about this?
Somewhat related. Since my flight into Micronesia is via HNL and I have a US passport, how can they verify that I didn't spend 14 days in HNL before flying over if I were to change my itinerary and go to HNL in early April and then do r/t HNL-LAX on another carrier just before 4/25?
Somewhat related. Since my flight into Micronesia is via HNL and I have a US passport, how can they verify that I didn't spend 14 days in HNL before flying over if I were to change my itinerary and go to HNL in early April and then do r/t HNL-LAX on another carrier just before 4/25?
Mar 8, 2020, 1:44 am
#964
Join Date: Sep 2019
Posts: 42
I read online that Micronesia is currently refusing entry to people who have spent any of the previous 14 days in a county with the Coronavirus (with the exception of Hawaii). I'm supposed to do a modified island hopper with stopovers all over the place starting 4/25. I'm hoping the trip doesn't get cancelled because this has been a bucket list trip for like years. Anyone heard anything about this?
Somewhat related. Since my flight into Micronesia is via HNL and I have a US passport, how can they verify that I didn't spend 14 days in HNL before flying over if I were to change my itinerary and go to HNL in early April and then do r/t HNL-LAX on another carrier just before 4/25?
Somewhat related. Since my flight into Micronesia is via HNL and I have a US passport, how can they verify that I didn't spend 14 days in HNL before flying over if I were to change my itinerary and go to HNL in early April and then do r/t HNL-LAX on another carrier just before 4/25?
The situation has been incredibly fluid. I was set to start the island hopper tomorrow morning. I was literally sitting in HNL with HNL-MAJ boarding pass in hand when I got word from the place I was going to be staying at that Marshall Islands just banned all flights as of 2 hours ago. Apparently Micronesia also announced sometime within the last 24 hours that nobody from HNL is allowed to land at KSA, PNI, or TKK.
Lesson definitely learned the hard way as I'm going to need to sort out this mess of a booking. Multicity award ticket that's been partially flown.
Sidenote: for MMR vaccine proof, the UA ticketing agent took a printout of my immunization records from my health provider.
Mar 8, 2020, 2:41 pm
#965
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
The problem is I booked this trip a few months ago so it's non-refundable and there's a huge fee to change it since I didn't book after United changed their policies. Also quite rough because these tickets are insanely expensive as the route never goes on sale. I also had a stopover in Palau to further drive up the price.
Mar 8, 2020, 3:02 pm
#966
Join Date: Dec 2008
Location: Chicago IL US
Programs: UA 1K; National Executive Elite; Hertz PC & Hotels Galore
Posts: 946
The problem is I booked this trip a few months ago so it's non-refundable and there's a huge fee to change it since I didn't book after United changed their policies. Also quite rough because these tickets are insanely expensive as the route never goes on sale. I also had a stopover in Palau to further drive up the price.
Mar 8, 2020, 4:08 pm
#967
Join Date: Feb 2004
Posts: 22
There is an advisory, posted today on the RMI (US Embassy) facebook page with the following caption: "Note in this new Travel Advisory: • Total suspension of international travelers coming into the RMI via air travel effective immediately for two weeks beginning on the date of the issuance of this Travel Advisory until March 22, 2020. All aircraft that need to land in the RMI for refueling purposes must adhere to the RMI Ports Authority Standard Operating Procedures (SOP). Human-to-human contact is strictly prohibited.The flights can still come, people can leave, just no one will be allowed to get off in Majuro or Ebeye from anywhere, Honolulu, Guam, Fiji. etc."
Mar 8, 2020, 5:28 pm
#968
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
To further complicated my dilemma I have a separate koror to pohnpei trip booked because there were too many segments to book this on one PNR so I think I'm really out of luck there.
Mar 8, 2020, 5:37 pm
#969
Join Date: Sep 2019
Posts: 42
The problem is I booked this trip a few months ago so it's non-refundable and there's a huge fee to change it since I didn't book after United changed their policies. Also quite rough because these tickets are insanely expensive as the route never goes on sale. I also had a stopover in Palau to further drive up the price.
I booked using award miles, so while I'm not directly loosing money on the flights, I've missed out on multiple segments and United will not do any partial redeposit of miles. Spent around 2.5 hours on the phone and another hour at the airport talking with United customer service/check in agents. It seems like they have a really poor grasp on the situation, and ultimately sent me on my way home from HNL.
Mar 8, 2020, 6:10 pm
#970
Join Date: Sep 2019
Posts: 42
To add on to the notice from RMI above, Micronesia’s US embassy put out a notice saying “The FSM National government announced March 7 that effective immediately, individuals traveling from Honolulu will not be permitted to land in Kosrae, Pohnpei, or Chuuk via the United Island Hopper.” No dates on when restrictions will be lifted.
They’re also saying the island hopper flight this Monday will be operating normally. United representatives at HNL are saying that’s not the case and it’ll only be going out with freight.
They’re also saying the island hopper flight this Monday will be operating normally. United representatives at HNL are saying that’s not the case and it’ll only be going out with freight.
Mar 8, 2020, 6:55 pm
#972
Join Date: Sep 2019
Posts: 42
Well glad to hear United is at least somewhat getting it together and contacted you ahead of time. I’m still super disappointed they weren’t willing to do at least a partial redeposit or offer me any kind of compensation though...
Mar 8, 2020, 8:02 pm
#973
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
Trying to do that right now and see if I can reschedule for November. For some reason I've been on hold with the premier desk for >30 minutes. Not sure why....never wait more than like 30 seconds.
Mar 8, 2020, 8:21 pm
#974
Moderator: United Airlines
Join Date: Jun 2007
Location: SFO
Programs: UA Plat 1.995MM, Hyatt Discoverist, Marriott Plat/LT Gold, Hilton Silver, IHG Plat
Posts: 66,852
as a Plat I had a 45 min wait on Saturday (west coast afternoon), might have something to do with COVID-19 calls (at least that was the reason I was calling).
Mar 8, 2020, 8:41 pm
#975
Join Date: Jul 2012
Location: SBP
Programs: UA 1K, Marriott Titanium, Marriott Lifetime Platinum, Hilton Diamond
Posts: 533
Seems likely. Been on the phone for about 30 minutes and they'll wave the change fee to change the dates of my trip but I'm still out ~$400 for the difference in fare because they will not wave the fare difference.
I also have a PNI-TKK-GUM-ROR segment on a different PNR that will need to be changed and it seems unlikely that I can get them to waive that change fee.