Originally Posted by
catbox9
The problem is I booked this trip a few months ago so it's non-refundable and there's a huge fee to change it since I didn't book after United changed their policies. Also quite rough because these tickets are insanely expensive as the route never goes on sale. I also had a stopover in Palau to further drive up the price.
It really sucks, but I would seriously call United and see if there's anything they can do. You could potentially end up with a way more expensive/complicated problem.
Originally Posted by
onthesam
Upon learning you could not be admitted to the islands, did United refuse to refund your tickets?
I booked using award miles, so while I'm not directly loosing money on the flights, I've missed out on multiple segments and United will not do any partial redeposit of miles. Spent around 2.5 hours on the phone and another hour at the airport talking with United customer service/check in agents. It seems like they have a really poor grasp on the situation, and ultimately sent me on my way home from HNL.