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Thread: COVID-19: AF/KL rebooking/refund policy
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Old Mar 8, 2020, 2:00 pm
  #56  
EKorSQ
 
Join Date: Jul 2013
Location: ZRH
Programs: EK, AF, SQ, LH, AA
Posts: 18
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Originally Posted by EKorSQ
I booked a ticket on airfrance.com and get this message when I try to change my flight(s) online: "Your ticket was booked with (inclusive) tour fares. If you booked the ticket directly via KLM, please contact us offline. If you booked the ticket via an agent, contact them Service ID number: MS028." I guess I'll have to call them. Is anybody else getting the same?

All are on AF metal, business class, booked mid-February...
I now have a "You may modify your flight if you wish" pop-up on the Air France homepage, and it allows me to change flights online. Well done AF!
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