FlyerTalk Forums - View Single Post - COVID-19: AF/KL rebooking/refund policy
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Old Mar 7, 2020, 10:25 pm
  #50  
arjen05
 
Join Date: Mar 2016
Location: CW
Programs: Marriott titanium, KL/AF FB Ulti
Posts: 644
My return flight NRT-AMS suddenly showed 0 availability in any booking class. Called the platinum service line to ask whether the flight would be operated at all, answer was yes. Asked if they were sure, yes they checked 2 systems.

Shortly after that I received an email, flight cancelled (4 days ahead). With an AF flight departing around the same time and a CDG-AMS flight departing 1h20 later and a final arrival time approx 2h later then NRT-AMS in KL directly, I expected to be rebooked on that one. But no, they decided to rebook NRT-HEL-AMS all on AY arriving at AMS 2h50 past the original schedule. Interesting.

With 18 empty seats in J most probably they didn’t want to fly empty planes to Japan, though I didn’t call yet to ask what happened.
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