Originally Posted by
Happy
You meant you were able to cancel online and the cert came back automatically? That is a news to me.
If previously the cert did not give you that description, it might mean this is the first time the cert is converted from old to new... then you should get another extention.
It had the same description previously. It was converted from old to new and then extended. Then I applied it to a cat 4 reservation. Then the hotel went up to cat 5, but cert stayed applied. And just now I had to cancel it. I cancelled online. The cert automatically went back to my account right away.
Is it a hard "no" regarding the second extension?