Sep 3, 2019, 10:48 am
Last edit by: margarita girl
FAQ from Jan 19/22 email from Marriott:
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Can I Still Order Travel Package Awards?
Information on Marriott Bonvoy® Travel Packages
No. Due to varying factors such as low volume in demand, we are no longer selling Travel Package Awards as of January 19, 2022.
Q: What happens to the Travel Package Award I already have in my Account?
If you have a Travel Package Award attached to an existing Reservation, rest assured, we will be honoring your stay and no additional action is required.
Please Note:
The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Q: What happens if I need to modify or cancel my Travel Package Award redemption Reservation after March 2, 2022?
If you modify or cancel a Redemption Reservation that has a Travel Package Award attached to it after March 2, 2022, you must contact Member Support to cancel the Travel Package Award, after which you will receive a full Marriott Bonvoy® Point refund for the Hotel portion of the Award. Please visit https://www.marriott.com/help/loyalt...mer-support.mi to find the appropriate Member Support phone number based on your geographic location.
Q: How many Points will I be refunded?
Members will receive a full Marriott Bonvoy® Points refund for the Hotel portion of the Travel Package Award. The refund will be based on the current Points redemption category levels and will equal the sum of the Peak Points Redemption Rate per each Night of the Travel Package Award, at the highest category for which the Award was eligible. The airline miles portion of the Travel Package Award was deposited to you at the time of purchase of the Travel Package Award and, therefore, will not be refunded.
Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Mar 6, 2020, 1:46 am
#361
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,530
Hi aps75,
If a certificate has attached to your reservation, the reservation is confirmed. If you have any concern, you may contact customer support, or provide the reservation details to us and we are happy to check for you.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
If a certificate has attached to your reservation, the reservation is confirmed. If you have any concern, you may contact customer support, or provide the reservation details to us and we are happy to check for you.
Best Regards,
Christina Z
Specialist, Social Media
Marriott International
[email protected]
On Tuesday I called and asked about moving my dates slightly and at that time the agent said the certificate was attached. Then today I called to move the dates by two days and the agent had no idea what I was talking about. She had never heard of Travel Packages or 7 day certificates. After contacting a supervisor she said there was a 45,000 point award, but no certificate that she could see. She said perhaps people with "more advanced access" can see the cert. In any case, I did successfully change the dates, but I will be surprised if check-in goes completely smoothly. Crossing my fingers...
Mar 6, 2020, 6:52 am
#362
Join Date: Jun 2014
Posts: 11
That is what scares me is the Marriott customer service says that it is confirmed and my account shows that they have applied the certificate to the reservation . It also says that we have to send the certificate to the hotel . What if they dont ? and what if we go to the hotel and see that theres no reservation or so ? How can I get my surety?
Mar 6, 2020, 9:46 am
#364
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
The best course of action if you want to cancel or even to change the dates is to first get the certificate DETACHED from your reservation, refresh the app to check that it is actually back in your account while on the phone and then cancel the reservation. This is what I have done a couple of times when making speculative bookings and its always worked for me.
Mar 6, 2020, 10:34 am
#365
Join Date: May 2009
Location: UK
Posts: 3,951
I think people have had mixed experiences. Some have had the certificate automatically returned to their account. Some have had it completely disappear on them and then its an uphill battle to even get it back since no one really understands them.
The best course of action if you want to cancel or even to change the dates is to first get the certificate DETACHED from your reservation, refresh the app to check that it is actually back in your account while on the phone and then cancel the reservation. This is what I have done a couple of times when making speculative bookings and its always worked for me.
The best course of action if you want to cancel or even to change the dates is to first get the certificate DETACHED from your reservation, refresh the app to check that it is actually back in your account while on the phone and then cancel the reservation. This is what I have done a couple of times when making speculative bookings and its always worked for me.
Mar 6, 2020, 11:11 am
#366
Join Date: Jul 2016
Location: ORD
Programs: Hyatt Globalist, IHG Platinum, Bonvoy Platinum, Hilton Gold - cheapass economy flyer!
Posts: 241
When I recently booked and then canceled a 35K FNC night, the certificate didn't go back into my account - the rep couldn't get it back, but he was able to give me a new 35K FNC - which was therefore good for a year from that date. That worked out well, it means it will overlap with another 35K FNC. (I know they're less useful post-devaluation, but 2 nts is more useful to us than 1 nt)
I wonder if the same thing happens if you book and then cancel a 7 nt reservation before detaching the cert - the difference being that the reps may not have any familiarity with the 7 nt certs, so that once the cert is lost, it stays lost.
I wonder if the same thing happens if you book and then cancel a 7 nt reservation before detaching the cert - the difference being that the reps may not have any familiarity with the 7 nt certs, so that once the cert is lost, it stays lost.
Mar 6, 2020, 11:38 am
#367
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 913
When I recently booked and then canceled a 35K FNC night, the certificate didn't go back into my account - the rep couldn't get it back, but he was able to give me a new 35K FNC - which was therefore good for a year from that date. That worked out well, it means it will overlap with another 35K FNC. (I know they're less useful post-devaluation, but 2 nts is more useful to us than 1 nt)
I wonder if the same thing happens if you book and then cancel a 7 nt reservation before detaching the cert - the difference being that the reps may not have any familiarity with the 7 nt certs, so that once the cert is lost, it stays lost.
I wonder if the same thing happens if you book and then cancel a 7 nt reservation before detaching the cert - the difference being that the reps may not have any familiarity with the 7 nt certs, so that once the cert is lost, it stays lost.
Mar 6, 2020, 11:44 am
#368
Join Date: Mar 2016
Posts: 981
With San Diego reporting its first coronavirus case, I really don't know if we will end up going on the trip that we have planned in early June where I used my 7 night certificate. I am worried I am going to need to cancel, best case would be somehow getting the certificate extended one more year. Sigh.
Mar 6, 2020, 12:07 pm
#369
Suspended
Original Poster
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Sure, if you do not mind another 20% properties going up in categories. I do not think Marriott will slow down the category change due to the virus. Marriott would probably like to give you an extension with the devaluation.
Mar 6, 2020, 2:29 pm
#370
Join Date: Feb 2010
Location: YVR
Posts: 1,465
Any recent experience trying to extend the cert a second time? It was extended for me once before. I had to cancel a reservation in the US last minute, and my cert expires in a couple of weeks. The cert went back to my account automatically. It now says I have "Partial Package - 7 nights category 1-4" cert. Any way to extend it?
Mar 6, 2020, 3:30 pm
#371
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,754
I think people have had mixed experiences. Some have had the certificate automatically returned to their account. Some have had it completely disappear on them and then its an uphill battle to even get it back since no one really understands them.
The best course of action if you want to cancel or even to change the dates is to first get the certificate DETACHED from your reservation, refresh the app to check that it is actually back in your account while on the phone and then cancel the reservation. This is what I have done a couple of times when making speculative bookings and its always worked for me.
The best course of action if you want to cancel or even to change the dates is to first get the certificate DETACHED from your reservation, refresh the app to check that it is actually back in your account while on the phone and then cancel the reservation. This is what I have done a couple of times when making speculative bookings and its always worked for me.
Mar 6, 2020, 3:32 pm
#372
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,754
Any recent experience trying to extend the cert a second time? It was extended for me once before. I had to cancel a reservation in the US last minute, and my cert expires in a couple of weeks. The cert went back to my account automatically. It now says I have "Partial Package - 7 nights category 1-4" cert. Any way to extend it?
If previously the cert did not give you that description, it might mean this is the first time the cert is converted from old to new... then you should get another extention.
Mar 6, 2020, 3:36 pm
#373
Join Date: Feb 2010
Location: YVR
Posts: 1,465
You meant you were able to cancel online and the cert came back automatically? That is a news to me.
If previously the cert did not give you that description, it might mean this is the first time the cert is converted from old to new... then you should get another extention.
If previously the cert did not give you that description, it might mean this is the first time the cert is converted from old to new... then you should get another extention.
Is it a hard "no" regarding the second extension?
Mar 6, 2020, 4:03 pm
#374
Join Date: Mar 2016
Posts: 981
For me, devaluation is better then getting zero value if we don't end up traveling. I will see how things go, one positive is that my Alaska flight that I had booked pre-February 27 got a schedule change, so I in theory could cancel that and get travel funds. Only junk thing is I used a companion certificate, and Alaska is too bogged down to tell me if they will refund me the certificate as well.
Mar 6, 2020, 4:05 pm
#375
Join Date: Mar 2016
Posts: 981
It had the same description previously. It was converted from old to new and then extended. Then I applied it to a cat 4 reservation. Then the hotel went up to cat 5, but cert stayed applied. And just now I had to cancel it. I cancelled online. The cert automatically went back to my account right away.
Is it a hard "no" regarding the second extension?
Is it a hard "no" regarding the second extension?