FlyerTalk Forums - View Single Post - Marriott Travel Packages [** Discontinued Jan 19, 2022 **]
Old Mar 6, 2020 | 9:46 am
  #364  
crazyhorse
All eyes on you!
15 Years on Site
 
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 922
Originally Posted by pazza2000
When cancelling a reservation made with a Travel Package, is the cert automatically credited back to the account (if still in date)?
I think people have had mixed experiences. Some have had the certificate automatically returned to their account. Some have had it completely disappear on them and then its an uphill battle to even get it back since no one really understands them.

The best course of action if you want to cancel or even to change the dates is to first get the certificate DETACHED from your reservation, refresh the app to check that it is actually back in your account while on the phone and then cancel the reservation. This is what I have done a couple of times when making speculative bookings and its always worked for me.
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