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Old Mar 5, 2020, 5:22 pm
  #7  
rdmmsmsfo
 
Join Date: Feb 2016
Location: SFO
Programs: UA Premier Platinum, UA 2MM
Posts: 24
My CGK-SIN (SQ959) flight April 30 was on the new ‘cancelled’ list and I would be unable to make my SIN-SFO connection (SQ2) taking a later flight and I was inbound to CGK from Ambon such that I couldn’t make an earlier flight either. I filled out the special coronavirus form and simply told them to change my flights to SQ955 and SQ34 on May 1. I had booked the original flights using ‘saver’ award miles and there was only ‘waitlisted’ saver inventory for SQ34 when I made my request. Less than 48 hours later I got an email confirming the new flights....no questions asked and no further mileage request. Given all the stress they must be under, I thought this service was exemplary. And I’m on the nonstop instead of via HKG👍
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