FlyerTalk Forums - View Single Post - COVID-19: AF/KL rebooking/refund policy
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Old Mar 4, 2020, 2:28 pm
  #21  
irishguy28
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Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,737
Originally Posted by erik123
I wonder if awards can be changed/cancelled for free?
I'm pretty sure they can, but I looked at an upcoming FB redemption on the website earlier today, and there was no option to change it as there is for "normal" revenue bookings.

You would have to call in.
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