Originally Posted by
FAA1996
So they cancelled your flight but refuse to reroute you? What alternatives did they offer? Refund?
The Singapore/Malaysia call center insisted on pushing the flight into May/June or refund. Twitter was the same - said that no protection would be offered for suspension of service. Called the US line and they were so wonderful and offered re-route but didn't allow initial proposal of QR/BA. They found me a transpacific routing and it solved everything - got to where I needed to go a little later than I expected, but glad to have been helped. Safe travels, everybody!