Hi all! I am posting this here because I used my Asia Miles to booked an award ticket with Japan Airlines. Last Feb 13, I flew a domestic flight from HND to OKJ (JAL 231). But the flight returned to HND because the plane cannot land due to zero visibility in OKJ area. Upon returning to HND, I was given the option to fly at a later time/date or take the shinkansen. I opted for the shinkansen.

Since my arrival was significantly delayed, I can file a request for Trip Delay reimbursement with my insurance. I initially contacted Japan Airlines and requested for the Official Confirmation Letter of Delay from them. They informed me that since the ticket is booked with Cathay, they will not be able to give me one.

So I contacted Cathay, however, since it is not a Cathay flight (not a codeshare too) they will not be able to give me one. I also forwarded to them what Japan Airlines told me, but they did not reply to me anymore.

Can someone please advise me who should I pursue this request with?

Thank you in advance!