Originally Posted by
Whizmo
Hi.
I am not usually an AC flyer ( and am regretting my choice now). Does anyone have a phone number for someone sensible at Customer Relations? AC changed my flight giving me a horrible layover, their notification said to call reservations to make changes or cancel. The person I spoke on the reservations number told me no changes had been made and that the new crappy flight was the one I had originally booked!
Unfortunately I have some disappointing news for you:
- Answering the phone is not one of the things AC does well. Or at all in many cases.
- Sensible people seem to be in the minority there, and even fewer are assigned to customer relations. They seem to like it that way.
- AC frequently makes changes to details of flights. Most of the time they will eventually tell you about it, but you have to be patient. It can take days, weeks, months in some cases.
- Telling the truth is also one of the things AC seems to struggle with.
- AC doesn’t give a rat’s derrière about your horrible layover.
Welcome to FlyerTalk. And welcome to Air Canada.