FlyerTalk Forums - View Single Post - E-certificate NOT Attached AT ALL for 40K Cert Redemption
Old Feb 27, 2020, 1:45 pm
  #52  
theOtherHolmes
 
Join Date: Mar 2013
Programs: Aeroplan, Amex AeroPlat
Posts: 977
So I went through the exactly same thing and here’s my sound suggestion:

1. Book two, one-night reservations first using points: one 35K points reservation and one 40K reservation. That will be 70,000 points gone from your account.

2. Call Marriott CS to swap the 40K reservation using your 75-night 40K certificate: i.e., refund you 40,000 points, and attach the 40K certificate on the backend to the reservation.

3. Check online to see if: 1) your 40K points came back; 2) 75-night 40K certificate is gone; and 3) the reservation is good (has e-certificate attached).

4. Call or email the 40K reservation hotel to confirm that a proper e-certificate is attached properly.

This eventually worked... and then the corona virus happened and I had to cancel everything. (Was for Japan in April).
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