Originally Posted by
diburning
Is this a trend? I had a seat where the power outlet wasn't working, even after they rebooted the system twice. My Diamond friend told me that the purser would give me 3,000 miles on his iPad. I was offered nothing. I sent them a pic on twitter of the power outlet, and they gave me 9,000 miles.
What are you talking about, a trend? They offer compensation - especially for either Medallions and/or paid F/D1 customers (many customers are both, which is fine but doesn't give you additional compensation) - via the FAs handhelds, Twitter DMs, or the Medallion Desk. The Comment/Complaint link on the website can also handle these issues, but generally takes longer to get a response (but folks who don't use Twitter and/or don't have Medallion status may have to go this route).
Not all FAs offer you proactively. However, if there is a legitimate cabin issue (e.g. power outlets don't work, entertainment system/TVs don't work, tray table doesn't work, pre-ordered meal not loaded or honored, etc.) then the FAs have a way to offer compensation using their DL-provided devices. Sometimes you just have to politely ask, especially if the issue affected you seriously, you feel strongly about it, it inhibited you from working, etc. No big deal. But this it OT for the meal thread - I just didn't even understand the trend you were referring to.